CAS/Warehouse Best Practices
The training will cover CAS workflow from match creation to housed, this includes case managers responsibilities when interacting with housing matches. Additionally, best practices when using the Warehouse will be covered including linking the importance of Warehouse and ETO as they relate to housing matches in CAS.
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Coordinated Entry 101
This is an overview of Coordinated Entry from start to finish. We will cover how coordinated entry works, the systems we use to make it work and the best practices/philosophies that drive our Coordinated Entry process. This is not a deep dive in to one particular aspect of Coordinated Entry, rather a comprehensive overview.
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De-Escalation Training
If you often encounter clients who have experienced trauma and need practical tools to de-escalate the client verbally, then this training is for you. This de-escalation training will provide short-term interventions to help you manage stressful situations more healthily for your client and your organization.
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Diversion 2.0
Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately rather than entering a shelter or experiencing unsheltered homelessness.
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The ACT of Emotional Intelligence & Emotional First Aid
Emotional intelligence is the ability to understand, use, and manage your emotions positively to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional First Aid is the idea that we take care of emotional injuries when they occur so they do not become more damaging in the long run.
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Documentation Training
This training will review the purpose of documentation, and provide documentation tips and best practices when documenting a case note.
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Supportive Services Training
This training is developed to provide case managers with community-based supportive services, tips, toolkits, and other resources on various topics to which they can refer for supplementary guidance and information.
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Ethics
This course is designed to help those in the social services field develop abilities to read, explicate, analyze, and evaluate philosophical literature, write and express themselves well about their own ethical positions, and think critically and analytically about ethical issues.
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SPDAT Training
The Service Prioritization Decision Assistance Tool (SPDAT) was developed as an assessment tool to help prioritize which clients should receive what type of housing assistance intervention, and assist in determining the intensity of case management services.
Register Now!
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Foundations of Case Management (Day 3)
This training focuses on the critical case management areas supported by evidence-based best practices. Focus areas include client engagement, building the transition from homelessness to being housed, harm reduction, wellness & recovery, identifying burn-out, and, most importantly, practicing self-care—this two-and-a-half-day training.
Day 1: August 2nd 9am-5pm
Day 2: August 3rd 9am-5pm
Day 3: August 4th 9am-12pm
(Link to register in Day 1 description)
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