CAS/Warehouse Best Practices
The training will cover CAS workflow from match creation to housed, this includes case managers responsibilities when interacting with housing matches. Additionally, best practices when using the Warehouse will be covered including linking the importance of Warehouse and ETO as they relate to housing matches in CAS.
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Coordinated Entry 101
This is an overview of Coordinated Entry from start to finish. We will cover how coordinated entry works, the systems we use to make it work and the best practices/philosophies that drive our Coordinated Entry process. This is not a deep dive in to one particular aspect of Coordinated Entry, rather a comprehensive overview.
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Burnout & Secondary Trauma
In this training, you will define and understand Burnout and Secondary Traumatic Stress. Through this training, you will learn ways to self-identify burnout and secondary traumatic stress symptoms and preventive strategies to lessen personal and professional stressors.
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De-Escalation Training
If you often encounter clients who have experienced trauma and need practical tools to de-escalate the client verbally, then this training is for you. This de-escalation training will provide short-term interventions to help you manage stressful situations more healthily for your client and your organization.
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Trauma Informed Care (TIC): Interpersonal Violence (IPV)
Trauma-Informed Care (TIC) is an approach in the human service field that assumes an individual is more likely to have a history of trauma. Trauma-Informed Care recognizes the presence of trauma symptoms and acknowledges trauma’s role in an individual’s life- including service staff.
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Diversion 2.0
Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately rather than entering a shelter or experiencing unsheltered homelessness.
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Boot Camp LIVE!
This training is primarily for those new to homeless services. It gives an overview of the Continuum of Care, how systems work, best practices in case management, frameworks we practice, and other helpful information. This is an in-person training with a walking tour of the shelters on Lancaster.
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Client Engagement
Client engagement is a healthy connection that motivates the client, promoting a positive outcome. Engagement generally refers to creating deep relationships with clients that drive decisions, interaction, and participation over time.
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Motivational Interviewing
This workshop is designed to explore the application of Motivational Interviewing (MI) as a strategy for promoting behavior change with clients with complex mental health needs. In this workshop, we will delve into the principles and methods of the MI style, with a particular focus on its use in the context of mental health.
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Burnout & Secondary Trauma
In this training, you will define and understand Burnout and Secondary Traumatic Stress. Through this training, you will learn ways to self-identify burnout and secondary traumatic stress symptoms and preventive strategies to lessen personal and professional stressors.
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