Chronicity Training
This training is for shelter workers, outreach workers, and housing case managers and covers how to document homelessness to prove chronicity. We cover third party letters, self-affidavits, verification of disability, and the Chronic List Cohort.
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Leveraging Your Strengths to Better Serve Your Clients
Leverage is the ability to influence a system or environment in a way that multiplies your efforts. Better said, investing the right amount of effort through the proper channel yields greater returns for your business. Come learn to leverage your strength to influence the outcomes of those we serve.
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Client Engagement
Client engagement is a healthy connection that motivates the client, promoting a positive outcome. Engagement generally refers to creating deep relationships with clients that drive decisions, interaction, and participation over time.
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CAS/Warehouse Best Practices
The training will cover CAS workflow from match creation to housed, this includes case managers responsibilities when interacting with housing matches. Additionally, best practices when using the Warehouse will be covered including linking the importance of Warehouse and ETO as they relate to housing matches in CAS.
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Coordinated Entry 101
This is an overview of Coordinated Entry from start to finish. We will cover how coordinated entry works, the systems we use to make it work and the best practices/philosophies that drive our Coordinated Entry process. This is not a deep dive in to one particular aspect of Coordinated Entry, rather a comprehensive overview.
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De-Escalation Training
If you often encounter clients who have experienced trauma and need practical tools to de-escalate the client verbally, then this training is for you. This de-escalation training will provide short-term interventions to help you manage stressful situations more healthily for your client and your organization.
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Diversion 2.0
Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately rather than entering a shelter or experiencing unsheltered homelessness.
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The ACT of Emotional Intelligence & Emotional First Aid
Emotional intelligence is the ability to understand, use, and manage your emotions positively to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict. Emotional First Aid is the idea that we take care of emotional injuries when they occur so they do not become more damaging in the long run.
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Documentation Training
This training will review the purpose of documentation, and provide documentation tips and best practices when documenting a case note.
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Supportive Services Training
This training is developed to provide case managers with community-based supportive services, tips, toolkits, and other resources on various topics to which they can refer for supplementary guidance and information.
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