Supportive Services
This training is developed to provide case managers with community-based supportive services, tips, toolkits, and other resources on various topics to which they can refer for supplementary guidance and information.
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Client Engagement
Client engagement is a healthy connection that motivates the client, promoting a positive outcome. Engagement generally refers to creating deep relationships with clients that drive decisions, interaction, and participation over time.
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Strategies for Engaging Hard to Reach Populations
This training will explore reasons people experiencing homelessness may find engaging in services challenging and provide evidence-based and creative strategies to help clients feel safe to engage.
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Diversity, Equity, and Inclusion
This training is aimed to boost managers’ awareness about different types of diversity, appreciate differences among co-workers, and provide knowledge and strategies to enhance employees’ interpersonal and communication skills across diversity to help build a positive work environment.
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Documentation Training
This training will review the purpose of documentation and provide documentation tips and best practices when documenting a case note.
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Strategies for Engaging Hard-to-Reach Populations
People experiencing homelessness face many barriers that make it difficult to actively engage in services, even when they want and need support. These barriers are internal, such as mental health, substance use, trauma, and challenges with connection and relationships, and external, such as lack of transportation, instability, and limited employment options. These challenges make considering creative and innovative strategies for reaching this population essential.
This training will explore reasons people experiencing homelessness may find engaging in services challenging and provide evidence-based and creative strategies to help clients feel safe to engage.
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Housing Assessment Tool
The Housing Assessment Tool (HAT) training will cover why the CoC decided to move away from the VI-SPDATv2, why it is an effective tool, best practices for usage, and provide an opportunity for attendees to conduct mock assessments with support from the trainer.
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CAS/Warehouse Best Practices
The training will cover CAS workflow from match creation to housed, this includes case managers responsibilities when interacting with housing matches. Additionally, best practices when using the Warehouse will be covered including linking the importance of Warehouse and ETO as they relate to housing matches in CAS.
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Coordinated Entry 101
This is an overview of Coordinated Entry from start to finish. We will cover how coordinated entry works, the systems we use to make it work and the best practices/philosophies that drive our Coordinated Entry process. This is not a deep dive in to one particular aspect of Coordinated Entry, rather a comprehensive overview.
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Diversion 2.0
Diversion is a client-driven approach; its goal is to help the person or household find safe alternative housing immediately rather than entering a shelter or experiencing unsheltered homelessness.
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